Submit online requests or find a form

Omne by FWD : a new kind of insurance app

We’ve designed Omne by FWD so you can manage your insurance quickly, easily and at the exact time that suits you.

Check your cover
Submit a claim
Manage your funds
Request tax consent and download tax certificate
Check cash value and submit loan request
Change policy details e.g. change address mobile number or email, change payment receive method
and more

If you do not wish to submit online requests, all the forms you need are here

Select, download and fill in the form you need so we can give you the help you want.

When you fill out a form, please be as detailed and accurate as possible. The more information you can give us, the faster we can help.

Are you one of our network hospital partners?

Go to our forms for hospital partners

Claims

Death claim form

Power of attorney

FATCA declaration form for Individual

FATCA declaration form for juristic entity

Individual tax residency self-certification form

Physical Examination (total permanent disability claims) - this form must be completed by your doctor

Premium payments

Health rider tax certificate for parent (Loog-Ka-Tan-Yoo)

New cheque request form

Policy related services

Policy changes and renewal request form

Privilege policy request form for group insurance

Privilege policy request form for individual insurance

Policy status change request form

Complaint form

Data rights request form

Questionnaire Mind Strength for agency channel

CRS Form

Unit linked policy service

Unit linked after sales service change request form

Private Funds Contracts

Unit-linked after sales service request form for private fund client

Can’t find what you’re looking for?

We'll help you find the answers or connect you with an advisor.

Online Services

Omne by FWD, one central service hub for your policies, where you can manage your insurance quickly and easily.

Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Call 1351

We’re here to help daily, 8am – 8pm.