Loss of life claims

How to file a claim

1. Prepare and send us the following documents

Required documents

A certified true copy of death certificate – certified by the beneficiary
A certified true copy of the insured’s ID card – certified by the beneficiary
A certified true copy of the insured’s census with a “death” stamp from a local registrar - certified by the beneficiary
A certified true copy of the beneficiary’s ID card
A certified true copy of the beneficiary’s census
A photo of the beneficiary's face with ID card
FATCA declaration form
Tax residency self-certification form
In case of death from non-natural causes (e.g. accidental death, homicide, suicide, death by animal, undetermined): Report from Royal Thai Police/the autopsy report – certified by a police officer or the pathologist

2. Fill out a claim form

Death claims form

3. Submit the claim form and any required documents

By mail

Send to:

Claims Department, FWD Life Insurance Public Company Limited,
No. 6 O-NES Tower, 4th, 22nd-23rd Floors Soi Sukhumvit 6, Khlong Toei Sub-District, Khlong Toei District, Bangkok 10110

In person

Submit to:

Claims Department, FWD Life Insurance Public Company Limited
Any FWD office

By email

Send to:

OP_ClaimAdmin.th@fwd.com

How we deal with claims at FWD, and what you need to know

We know that if you’re making a claim, you’re probably already going through a difficult time. So we think it’s part of our job to make insurance claims as quick and as easy as possible.

How will you pay me?

Once your claim is approved, the payment will be made via the method you chose on your claim form.

When will you pay me?

We aim to pay all claims within 15 days, from the date we receive your completed claims submission (including the form and any supporting documents).

How to get your claims paid faster?

Select “Receive payment via bank transfer” to get your claim paid right to your bank account. This will be faster than receiving cheque via post.

What if I have a question on how you’ve handled my claim?

We’re happy to assist with any queries or questions you may have. Get in touch.

Important things you should know

Please do bear in mind that occasionally we need more time to make a claims payment. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
If we think we’ll need longer than 15 days, we’ll inform you (or your beneficiary) in writing and will give you the reason why. Our target will then be to pay the claim within 90 days.
Assuming your claim is successful, if we then fail to make a payment within either 90 days, or any new extended target we commit to, we’ll additionally pay you interest when we do pay.
Any interest rate will be an additional 15% on the amount we owe you, from the first day we go over our extended target until the day we process your claims payment.

Frequently asked questions

If the beneficiary is a minor, how should I proceed with a death claim?

If the insured has died, does the beneficiary or the guardian of the beneficiary have to pay the life insurance premium when it is due?

How can I check my claim status?

How can I obtain a new cheque if my cheque was lost, expired, or I failed to receive it?

Need help with your claim?

No problem. These are the different ways we can help and support.

Online Services

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Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (and if Fi can’t help, they’ll know exactly how to organise some alternative support options).

Call 1351

We’re here to help daily, 8am – 8pm.