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All claim types (other than loss of life claims)
With the exception of a loss of life, we now process all claims via the Omne by FWD app. This includes all accidents and illnesses (including cancer and critical illness)
Using Omne by FWD you can enjoy:
- Faster claims – no more long waits and complicated forms. Omne by FWD means you can submit your claim in just a few short minutes.
- Live updates – you can also track your claim’s progress in real time
- Instant pay-outs – on some plans, we even offer instant approval and pay-outs, using the latest smart technology.
If you are inconvenient to submit a claim online, call us at 1351. We are here to help daily from 8:00 a.m. to 8:00 p.m.
Alternatively, you can prepare the claim documents as follows :
- Claim form Download
- Consent form for disclosure of insured’s medical information
- Copy of the national ID card or other identity documents issued by the Government
- Original medical receipt and Hospital billing statement
- Other medical documents, e.g. medical examinations, if any
- Biopsy Result for critical illness claim
You can submit the claim form and require documents by 2 ways :
- By mail
Send to:
Claims Department, FWD Life Insurance Public Company Limited,
No. 6 O-NES Tower, 4th, 22nd-23rd Floors Soi Sukhumvit 6,
Khlong Toei Sub-District, Khlong Toei District, Bangkok 10110 In person
Submit to:
Claims Department, FWD Life Insurance Public Company Limited
Any FWD office
How we deal with claims at FWD, and what you need to know
We know that if you’re making a claim, you’re probably already going through a difficult time. So we think it’s part of our job to make insurance claims as quick and as easy as possible.
How will you pay me?
Once your claim is approved, the payment will be made via the method you chose on your claim form.
When will you pay me?
We aim to pay all claims within 15 days, from the date we receive your completed claims submission (including the form and any supporting documents).
How to get your claims paid faster?
Select “Receive payment via bank transfer” to get your claim paid right to your bank account. This will be faster than receiving cheque via post.
What if I have a question on how you’ve handled my claim?
We’re happy to assist with any queries or questions you may have. Get in touch.
Important things you should know
- Please do bear in mind that occasionally we need more time to make a claims payment. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.
- If we think we’ll need longer than 15 days, we’ll inform you (or your beneficiary) in writing and will give you the reason why. Our target will then be to pay the claim within 90 days.
- Assuming your claim is successful, if we then fail to make a payment within either 90 days, or any new extended target we commit to, we’ll additionally pay you interest when we do pay.
- Any interest rate will be an additional 15% on the amount we owe you, from the first day we go over our extended target until the day we process your claims payment.
Cash-free medical treatment
Just show your ID card at our network hospitals nationwide, and get cashless treatment and services
Need help with your claim?
